Help & Support

Get help with your FileFactory account and services

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Our live chat support is available to help you with account issues, billing questions, technical problems, and general inquiries. The chat widget should appear automatically on this page. Please provide as much information as possible, and we will get back to you.

Live Chat Support

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System Status

Troubleshoot connectivity and account issues

Connectivity Health Check Your Account Diagnostics

Contact Form

Send us a detailed message about your issue

For more complex issues or detailed inquiries, use our contact form.
Go to Contact Form

Community Portal

Connect with our community and stay updated

Access our feedback portal, roadmap, changelog, and Help Center all in one place.
Feedback & Requests Product Roadmap What's New Help Center

Mailing Address

FILEFACTORY CLOUD STORAGE LLC New Horizon, Ground Floor, 3 ½ Miles Philip S.W.
Belize City, Belize